Description

Talent Tree is currently recruiting for 30+ Call Center Representatives to start for an Open Enrollment project.

Positions are located in Norwood, MA.

Pay: $14.00 per hour; $14.50 for bilingual
Hours: 8 hour shift between 8:00 am – 10:00 pm Monday-Friday

Participant Services Representative:
The Participant Services Representatives will directly interact with plan participants over the phone and define the level of service we provide. Responsibilities include managing incoming calls from Health Benefits, Defined Contributions and Defined Benefits participants and ensuring that all participants receive excellent customer service.

Responsibilities also include but are not limited to:
- Answer queries and handle problem resolution on pension and health welfare issues in a call center environment
- Spend approximately 90% of time on phones, averaging 50+ calls per day
- Sort client mail and respond to participant letters
- Process coverage changes and send out supporting documentation

Requirements
- A desire to help people
- Strong PC skills
- Ability to adapt communication style based on the caller’s needs
- Responds well in a stressful, dynamic environment
- Flexible, uses critical thinking skills and open to learning new ideas/skills
- Ability to type 45 WPM, good grammar, telephone etiquette skills
- Team player
- Previous Call Center/CSR experience
- Previous industry experience is preferred (Health Benefits, Defined Benefits, 401K, Pension, etc…)

If this sounds like something of interest to you, please send your resume to: joshua.morgan@talenttree.com